Wait there. This site uses Akismet to reduce spam. here are some of the polite requests that you heard in the roleplay: Hello. Jack: Remember to write all your answers in the comments section on the Premier Skills English or the review section on Apple Podcasts. You need to tell them what they should be saying in the comments section at the bottom of the page on the Premier Skills English Podcast page. Rich: Let’s hear some more common examples: Jack: Would you mind closing the window?, Would you mind meeting a little later tomorrow? I was wondering if there are tickets still available for the Tottenham match at the end of the month. Rich: We had lots of interesting answers. It can be helpful to review the forms of these questions, especially for beginners. Will You. Jack: Of course not, it’s on the 20th of April. Of course you can. Rich: We can also add the word ‘possibly’ when we use ‘could’ to be more polite. 1. We also often add the word 'possibly' to could to be even more polite. Betty, help me with this grammar exercise, please? Might I leave the class a bit earlier today? Rich: Sorry, against who? ... Students complete the conversations ... 3 Making Polite Requests (with answers) This is a grammar exercise and worksheet for English … Could I get a refund? Would you mind (have) another seat please? There are two of these days each year. Rich: It’s great to hear your answers to these tasks so keep the comments coming! It’s very important to be polite on the telephone, use phrases like could you, would you like to, and to make requests, use please. Are you looking for a professional, native English teacher online? Sitting down is a cause of further confusion, because there is also the form “Please sit down”, which is a polite command rather than a request because, for example, it will not be possible to s… What problems do students have when faced with a functional area like making and responding to polite requests? If the individual is temporarily unavailable, ask the caller to hold. Rich: Lots of people got the right answer this week. What? Hundreds of PDF lesson plans. I was wondering if you could help me.’. Good work and welcome to Premier Skills English, Jhonathan! This means that someone may have to ask the other to repeat things or to speak more loudly. Please hold on a second...OK, you can dial this number, and you will get the details. Jack: Hello there. (more informal) Could you say thanks to your mum for me? Can you talk up a bit? Do you know the words in bold? Rich: Yeah? Do you know what they all mean? As basic as this is, however, it is surprising how many people do it poorly. In the podcast, Rich and Jack used some words and phrases that might be new for you. Asking Indirect Questions to Be Especially Polite . Jack: However, if you’re listening on Spotify or Apple Podcasts, you could leave your answers in the review section. Activity 1: In this activity, try to match the words and phrases to their definitions. The key to polite conversation is keeping the topics light, interesting, and non-controversial. Your task is to listen to or read what three members of your team have said to customers on the phone and tell them what they should say. Jack: There are other phrases we can use to ask politely for someone to repeat something. I have a doctor’s appointment.” answer=”Would you mind if” options=”do you mind if|Could|Would you mind if” notes=””], [rapid_quiz question=”Would you mind ____ me with these boxes?” answer=”helping” options=”help|if helping|helping” notes=””], [rapid_quiz question=”Do you mind ____ the window please?” answer=”closing” options=”closed|closing|to close” notes=””], [rapid_quiz question=”____ you like to come to the cinema tonight?” answer=”Would” options=”Could |Can|Would” notes=””], [rapid_quiz question=”‘I’ve forgotten my wallet.’ – Don’t worry. We do read all the reviews and would love to hear from you. Making a polite request, and responding accordingly, should be one of the first things you learn in English. Team member one, Hello here is the Liverpool call center, can I help you? Jack: For example, we say ‘I was wondering if you could help me’ rather than ‘I was wondering if you could help me’. No, I can’t hear you mate? 3. Remember it’s your job to make that language more polite. Individual calls the business requesting information; Incoming call is received. Rich: This is more difficult than talking to friends because we often use special polite phrases or expressions in formal situations. This is the day when the transfer window closes. Learn how your comment data is processed. Could I have Friday off, please? We’ll tell you the answer to last week’s football phrase and we’ll have this week’s football phrase later in the show. We use Would you mind if I or Do you mind if I to make a request, we may be anticipating possible objections: Remember that ‘Do you mind…?’ and ‘Would you mind…?’ mean ‘Is it a problem for you?’ so the polite answer when we ‘say yes’ is ‘No’. Now, let’s look at some of the language we used in the roleplay. I was wondering if you could help me with my computer. Standards ELP 2-3.2. How can I help you?’ or something similar. The answer depends on the situation: 1. This is especially the case when you need to request help or information. Incoming call is received. (more informal) Could I speak to Amy, please? Rich: So, when we are making requests in a polite way either on the phone or face to face, we use ‘could’ and ‘would’ a lot. The resulting conversation will probably go something like : S1 : Can you give me a lift home this evening? Making a Request Videos. We have added just two words to the sentence, but we have made it considerably more diplomatic. Jack: And Ahmed Adam from Sudan told us about a time when he had to negotiate about rewiring his entire house. Team member two: No, no there’s no way we can do that. Team member two: I'm sorry, sir. Team member two: I am affraid that I can't help you. (Polite request) (Correct) (Incorrect) Would you mind not smoking here? Do you know the words in bold?There were a few more tricky words connected to being polite in the podcast. Would you mind (sit) down please? Save my name, email, and website in this browser for the next time I comment. Tips on Making a Good First Impression in English, 10 questions to start a conversation in English, Strong form and weak form in English conversation, How to improve your English writing in 5 minutes, How to Learn English with Movies Using Movie Techniques. I was wondering if you could help me. I can’t quite hear what you are saying. This keeps the conversation open so that the other person can feel comfortable giving his or her response, even if they have to say no or they want to suggest another option. You probably have to press a specific number depending on what your enquiry or question is. Hi there, yes that`s fine. If the individual is available, tell them you will now transfer the call. Indirect questions request the same information as direct questions, but they are considered more formal. First, we usually say something such as ‘I was hoping’ or ‘I was wondering’ to be polite. Would you mind is followed by the verb and-ing. Worksheets that save paper, ink and time. (Polite request) (Correct) not to smoke not smoke no smoking not smoking. Listen to these three sentences and try to repeat and practise the sentences in exactly the same way Jack says them. Would you mind here? Kick off is at three. No single person should dominate the conversation, so keep your answers to the point. We’re going to look at this in the next section. Requesting ESL Lesson Plans. 11. Polite requests: Answer Yes: Answer No: Would you please give me the file on the table? Read the transcript and listen at the same time. 6. 7. City leapfrog Liverpool into first place and there are some stunning goals at Old Trafford. Reply in the same email thread. Ask for permission 3. I sometimes think that students get tired of hearing me talk all the time! Hello. Would you mind (open) your suitcase please? Turn down an invitation 5. It is easy to fall into a habit of speaking rudely. Could you possibly come into work a little earlier on Friday? Explain that using “could” instead of “can” does make a request more polite but that there are phrases we use to be less direct and more polite when we make requests. Go over the vocabulary, and talk discuss that the type of response given will depend on the situation. Many translated example sentences containing "polite request" – German-English dictionary and search engine for German translations. Try the activity below, then, listen to the podcast again to hear how we used the words. Rich: These conversations are quite formal because you are not calling a friend. For example a friend. Yes, you can. So, what’s happening this week, Rich? When we talk about how we say something we are talking about intonation - the way our voice goes up and down. Would you mind speaking up a little ? You could start by saying something like: ‘Good morning. And if you are watching us, do say hello, say where you are from, what football team you support and if you are learning English. Eh? Team member three: What else do you want? Jack: I’m afraid tickets for the Tottenham match sold out weeks ago. Since we are asking someone for help, it is important to be polite. How would you like to pay? Sorry, I can't hear you! Asking to do things – asking for permission There are many different ways of making polite requests in English. How would you like to pay, in cash or by credit card? Viele übersetzte Beispielsätze mit "polite" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Could you speak a little louder, please? If your enquiry is regarding the online Anfield store, please press one, for enquiries regarding Anfield museum and tours, press two, for match ticket enquiries, press three or hold the line to speak to one of our agents. An easy way to save a ton of time is to use some ready-made ESL lesson plans for making polite requests. I'm glad to be of service. Hopefully, this article will help you understand and learn some useful telephone phrases. 3.- Is there anything else I can help you today? As you saw above, your recipient receives a huge number of emails … This is much more polite. Practice again. Team member three: Could I help you with something else? Here is a free making polite requests worksheet activity to help students practice the language for making, accepting and declining polite requests. Would you mind closing that window? Rich: The first question was: Did I get a refund for my match ticket? You can exchange the ticket for another match though. Telephone etiquette phrases are very important when you want to make an impactful spoken English telephone conversation, be it a formal phone conversation or an English conversation on phone with friends. When making requests, invitations, ... they hear the polite distancing of the request. I'm afraid I didn't hear that, could you speak a little louder, please? In this situation, you may hear or need some specific phrases to get people to speak more loudly or repeat what they said. Jack: You can then go on to make your request more directly. When someone answers your call, you will often hear a sentence such as: ‘Good, morning. Expressing polite requests is an important building block for your ESL students to achieve natural, everyday speech. ... Making a hotel reservation: conversation activity (role-play). Can you do me a favour? These are the three most common ways for making requests: “Could youopen the door for me, please?” “Would you mindopening the door for me, please?” “Can youopen the door for me, please?’ Speaking tip: could and can are followed by the verb without to. If you call a computer company, for example, your enquiry might be about software, hardware, repairs, purchases etc. Where‘s the number? A gapped dialogue at the hotel front desk, where Ss need to use … Be polite by asking if they’ve looked it over rather than accuse or point out that you haven’t received it yet. The most common polite way is to use Would you/Would you like to/Could you to ask other people to do somethings. Someone we know and an agent: Doesn ’ t speak to a person immediately Friday off something making. 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